We are starting a new series here on blog.ipexpert.com that is going to focus on the proctor. In this first post, we are going to explore the question of – “What is the proctor there for?” Why do we care about this? Well, if we understand what their job is, we will know better what to expect from them, and what we can acquire from them during the lab experience.
Proctors consider themselves, and are titled, customer support engineers. They are at the lab exam site to provide a number of support-type functions:
- Ensure your equipment is functioning properly for the lab exam
- Ensure that you understand your requirements for completing the exam
- Ensure that candidates do not intentionally, or inadvertently, cheat or distract other candidates
What about helping with your questions? Well, many proctors will state at the beginning of the exam (orientation), that they are NOT there to help you with the tasks that you will be presented with. They make it clear that everything you need to pass the exam is provided on the printed or on-screen materials.
With that said, proctors WILL typically try and assist with questions that you have about your lab. To quote a famous proctor former proctor, Ben Ng, “Candidates are entitled and encouraged to ask any questions if they feel the wording of the exam content is not clear. However, generally I will decline to answer a question if it is formulated for me to choose or confirm a specific solution. We can’t give candidates a direct reply if they’re trying to narrow down the answer. But we don’t mind clarifying the questions if they ask. The worst that could happen is I tell them I can’t answer.”
Interesting…more on this fact in the next post in this series!
Anthony Sequeira CCIE, CCSI