Still Waiting for IE's Voice Products?

IPexpert Wants to Help You!

Over the past several months, CCIE candidates have been making public mention (on various lists, forums, etc) that they have purchased CCIE Voice training from Internetwork Expert, but have not received what they paid for. To be honest, we have been happy to have a good number of them give up and come to IPexpert and we have remained quiet about it.

Yesterday, some of those being kept on the hook began speaking out loudly on the Group Study email list. In response, Anthony acknowledged the continued delays and gave assurance of full refunds…

from    Anthony Sequeira <asequeira@internetworkexpert.com>
reply-to    Anthony Sequeira <asequeira@internetworkexpert.com>
to    ccie voice <danmccie@gmail.com>
cc    ccielab@groupstudy.com
date    Thu, Jan 8, 2009 at 11:08 PM
subject    Re: Internetwork Expert – Worst Voice CCIE Vendor

Please contact our Customer Service or Sales department with your information and I am sure they will provide you with a full refund. So sorry about the delays. I am sure they are a result of our desire to create some of the best materials available. We always strive to do that.

Anthony J. Sequeira, CCIE #15626, CCSI #23251
Senior CCIE Instructor

I will not be a hypocrite here; I acknowledge that IPexpert has slipped on release dates ourselves in the past. I second Anthony’s assertion that some slippage is permissible, when necessary for the assurance of the best-possible product. However, there comes a time when the customer needs to be served and sometimes that means letting them move on. One of the guys in the ongoing Group Study thread questioned “why a product which was announced in October of 2007 still hasn’t been completely released.”

For a CCIE Voice candidate that is resigned to the idea of waiting for the new blueprint change, perhaps they don’t mind more waiting for the IE products they purchased. However, the guys that are really hurt are the ones hoping to pass on the CURRENT blueprint. It’s a shame that their needs have not been held with the highest priority. :(

An offer from IPexpert…

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Tags: ie, internetwork expert, Products, Voice, waiting