Voice View Express

Voice View Express is a feature that allows voice-mail subscribers to browse, listen, send messages, and manage their voice mail messages from their Cisco IP phone display and soft keys. This feature is an alternative to the telephone user interface (TUI) for performing common tasks. VoiceView Express can be configured on Cisco Unity Express (CUE)  when integrated with either UCME or UCM. The focus of this article will focus on Voice View Express configuration on CUE when integrated with UCME.

Voice View Express is enabled by default on the CUE. You can verify this along with the authentication and service URL’s that you will need to input within your telephony-service configuration from the CUE GUI under Voicemail > VoiceView Express > Service Configuration as shown below.

The Phone service URL that appears inside the menu shown above is correct- the service URL that the phone should use should point to the CUE IP Address for example: http://10.10.202.2/voiceview/common/login.do

The Authentication URL is good for CUE releases prior to 7.0- however for CUE 7.x and later the authentication service is provided within IOS so the CME is indeed acting like the authentication server. So you should ignore the Authentication service URL displayed in the screenshot above and instead use the following configuration:

The two commands below are required on the CME  in order for the CUE to synchronize information when using the GUI to perform configuration tasks.

ip http server
ip http path flash:/GUI

In this case the CME GUI files are located within the subdirectory GUI inside the flash.

BR2-RTR#sh flash | i .html

72        3987 Dec 18 2008 14:49:18 GUI/admin_user.html

79        6146 Dec 18 2008 14:49:28 GUI/ephone_admin.html

81        3866 Dec 18 2008 14:49:28 GUI/normal_user.html

86        2431 Dec 18 2008 14:49:30 GUI/telephony_service.html

88        9968 Dec 18 2008 14:49:32 GUI/xml-test.html

The following commands are required to set up the authentication server on the CME.

telephony-service

 web admin system name admin password cisco

 url services http://<CUE IP ADDRESS>/voiceview/common/login.do

 url authentication http://<CME IP ADDRESS>/CCMCIP/authenticate.asp

 authentication credentials <phone authentication username>  <phone authentication password>

You can see that the authentiation URL is pointing to the CME and the credentials required by the application trying to authenticate to the CME are specified. These must match what is provisioned inside the CUE Phone Authentication username and password which is shown below.

Finally for all the authentication and service URL to be applied to the phone, the device must be reset so that the updated configuration file can be downloaded to the device and you should be ready to test!

Vik Malhi ­ CCIE #13890
Managing Partner / Instructor – IPexpert, Inc.

Voice View Express, 5.0 out of 5 based on 2 ratings

Tags: ccie voice, cisco unity express, cme, CUE, telephony-service, unity express, voice view, voiceview