Cart
Something new candidates may have to address during the CCIE Voice version 3 lab exam is the way in which the messages button, used to access voicemail, is provisioned.
The voicemail port wizard, voicemail pilot and voicemail profile are all necessary as has been the case in previous versions of Communications Manager. However, access to Intercom, Directories and Voicemail (through the Messages button) are now provisioned as XML services and not through Enterprise Parameters.
During installation there should be a set of services which are installed automatically. You can check which services have been installed on your UCM 7.x by browsing from the UCM web GUI to Device > Device Settings > Phone Services. You should see a list of services that include Missed/Received/Placed calls, Corporate/Personal Directory, Intercom and Voicemail. If for any reason you are missing any one of these services that should be installed by default you will have to go through the procedure of restoring that service.
The procedure to restore standard services is explained in the UCM 7.x Release Notes which can be found here:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_0_2/cucm-rel_notes-702.html
Just to give you a example of what is required, to restore the VoiceMail service you will have to ssh into the Publisher UCM and run the following command:
run sql insert into telecasterservice (pkid,Name,NameASCII,Description,URLTemplate,tkPhoneService,EnterpriseSubscription,Priority) values('ca69f2e4-d088-47f8-acb2-ceea6722272e','Voicemail','Voicemail','Voicemail','Application:Cisco/Voicemail',2,'t',1)
Now in the lab exam you can either go about remembering this simple command or reference the Release Notes
Tags: button, Cisco, communications manager, connection, messages, UCM, Unity, voicemail
