CartIPexpert Wants to Help You!
Over the past several months, CCIE candidates have been making public mention (on various lists, forums, etc) that they have purchased CCIE Voice training from Internetwork Expert, but have not received what they paid for. To be honest, we have been happy to have a good number of them give up and come to IPexpert and we have remained quiet about it.
Yesterday, some of those being kept on the hook began speaking out loudly on the Group Study email list. In response, Anthony acknowledged the continued delays and gave assurance of full refunds…
from Anthony Sequeira <asequeira@internetworkexpert.com>
reply-to Anthony Sequeira <asequeira@internetworkexpert.com>
to ccie voice <danmccie@gmail.com>
cc ccielab@groupstudy.com
date Thu, Jan 8, 2009 at 11:08 PM
subject Re: Internetwork Expert – Worst Voice CCIE VendorPlease contact our Customer Service or Sales department with your information and I am sure they will provide you with a full refund. So sorry about the delays. I am sure they are a result of our desire to create some of the best materials available. We always strive to do that.
Anthony J. Sequeira, CCIE #15626, CCSI #23251
Senior CCIE Instructor
I will not be a hypocrite here; I acknowledge that IPexpert has slipped on release dates ourselves in the past. I second Anthony’s assertion that some slippage is permissible, when necessary for the assurance of the best-possible product. However, there comes a time when the customer needs to be served and sometimes that means letting them move on. One of the guys in the ongoing Group Study thread questioned “why a product which was announced in October of 2007 still hasn’t been completely released.”
For a CCIE Voice candidate that is resigned to the idea of waiting for the new blueprint change, perhaps they don’t mind more waiting for the IE products they purchased. However, the guys that are really hurt are the ones hoping to pass on the CURRENT blueprint. It’s a shame that their needs have not been held with the highest priority. :(
An offer from IPexpert…
IPexpert has a well-respected line of products and courses for the CCIE Voice track, backed by 24 full racks of gear accessible through a great customized user interface. We have been focused on Voice heavily for 4 years now and have a solid track record of success. Instructors Vik Malhi and Mark Snow have worked tirelessly to continually refine our Voice training to be the best available anywhere.
We would like to take care of anybody that wants to be training immediately:
- For the first FIVE customers to present us with a paid receipt (dated prior to today) for IE’s undelivered products, we will immediately provide a FREE CCIE Voice Blended Learning Solution – a $1999 value – that’s our ENTIRE product line.
- For any other customers with a paid receipt (dated prior to today) for IE’s undelivered products, we will provide a significant discount off the training products and/or courses you need.
It doesn’t look like IE will be sad to see you leave…
from Anthony Sequeira <asequeira@internetworkexpert.com>
reply-to Anthony Sequeira <asequeira@internetworkexpert.com>
to ccie voice <danmccie@gmail.com>
cc ccielab@groupstudy.com
date Fri, Jan 9, 2009 at 3:20 PM
subject Re: Internetwork Expert – Worst Voice CCIE VendorI am speaking for me personally. Let me make that clear. I am not speaking on behalf of anyone at Internetwork Expert right now.
I want you to call our Customer Service and get a refund and take your business elsewhere. I personally do not want you as a customer of our company.
Anthony J. Sequeira, CCIE #15626, CCSI #23251
Senior CCIE Instructor
Well, I *am* speaking on behalf of IPexpert here: We DO want you as a customer of our company!
Email your receipt to no_more_waiting@ipexpert.com including your contact details. Let us know about your preparation plans as well. You will have complete CCIE Voice materials in your hands right away!
We wish you would have just come to IPexpert first, but we won’t hold that against you! ;) We look forward to helping you succeed sooner rather than later.
Tags: ie, internetwork expert, Products, Voice, waiting
Color Blind – I received your email – and will call you tomorrow (yes – on Saturday!). To be honest, I’d call your credit card company, the better business bureau and also post this out on Groupstudy – it’s obvious that IE is our competitor, but when they don’t deliver a product you pay for – and then refuse to refund your money (when the issue is their inability to deliver) – that’s plain out fraud and theft. I’d be furious. Hopefully the CCIE community hears about this….
Color Blind – I received your email – and will call you tomorrow (yes – on Saturday!). To be honest, I’d call your credit card company, the better business bureau and also post this out on Groupstudy – it’s obvious that IE is our competitor, but when they don’t deliver a product you pay for – and then refuse to refund your money (when the issue is their inability to deliver) – that’s plain out fraud and theft. I’d be furious. Hopefully the CCIE community hears about this….
Another update as time passes. I recived a call back from River with IE. IE is no longer providing refunds in cash. Just “In store credit”. To make it better she stated that sense the products have been provided now in an electonic format (7 of 10 sold labs) only a pro rated credit would in fact be provided. When I recive my email back from River my credit was 250 token dollars. Rip off!
Another update as time passes. I recived a call back from River with IE. IE is no longer providing refunds in cash. Just “In store credit”. To make it better she stated that sense the products have been provided now in an electonic format (7 of 10 sold labs) only a pro rated credit would in fact be provided. When I recive my email back from River my credit was 250 token dollars. Rip off!
Going to add this, I attended a recent IE Voice class in Reno. I was advised I would not to be getting my workbook II or video on demand DVD. To add to the fire they do not even have any of the Quad CCIE instructors teaching. They have contracted the class out to a part time GK instructor. I feel that if IE would have just offered all the paid customers a refund this would never have happen. Now all I can say is the IE products will be tarnished in my mind.
Going to add this, I attended a recent IE Voice class in Reno. I was advised I would not to be getting my workbook II or video on demand DVD. To add to the fire they do not even have any of the Quad CCIE instructors teaching. They have contracted the class out to a part time GK instructor. I feel that if IE would have just offered all the paid customers a refund this would never have happen. Now all I can say is the IE products will be tarnished in my mind.
Shai L – We began contacting everyone that responded yesterday – due to an overwhelming response (It’s amazing how many people were left stranded!) – we’ve got a backlog of people to contact. Please standby and know that we’re still reaching out to everyone that responded. Sorry for the delay! Thanks! – Wayne
Shai L – We began contacting everyone that responded yesterday – due to an overwhelming response (It’s amazing how many people were left stranded!) – we’ve got a backlog of people to contact. Please standby and know that we’re still reaching out to everyone that responded. Sorry for the delay! Thanks! – Wayne
hello
i have sent an email to the above e-mail address – could it be that you have not finished emailing back to everyone yet, as i have not received an email back?
thanks
Shai.
hello
i have sent an email to the above e-mail address – could it be that you have not finished emailing back to everyone yet, as i have not received an email back?
thanks
Shai.
I used both IPExpert and IE when I studied for my Security lab and was pleased from both providers. Now that I am pursuing my Voice I first purchased material from IE and like everyone else, Im still waiting for Vol 2 workbook and the Week 2 CoD. I have 2,200 tokens (200 rack sessions) which I ordered June 2008 and have not use them at all due to this situation. I asked for a refund and IE replied saying only $500 would be refunded, yet I spent $4,339.00. WOW! I do have to defend IE somewhat as both Brians are very good at what they do (obviously) and have recently hired other network engineers that I highly respect, such as Scott Morris & Petr Lapukhov.
Unfortunately, Cisco updated their lab exam which has delayed IEs Voice product release even more. Brian Dennis worked long and hard hour on Vol 1 workbook along with the development of the advanced tech classes and I have yet to see anyone give him any respect. I have been angry but I forgive. When Brian Dennis does release the updated material I know I will be pleased. My advice to IE is to come up with a more robust customer service strategy. To end this, I will also give my respects to Petr Lapukhov. Even though he doesnt respond to my damn emails I learn from him daily and its just too bad hes not on IPExperts team. Oh and Scott, you should not have left. You Pirate! ;o)
I used both IPExpert and IE when I studied for my Security lab and was pleased from both providers. Now that I am pursuing my Voice I first purchased material from IE and like everyone else, Im still waiting for Vol 2 workbook and the Week 2 CoD. I have 2,200 tokens (200 rack sessions) which I ordered June 2008 and have not use them at all due to this situation. I asked for a refund and IE replied saying only $500 would be refunded, yet I spent $4,339.00. WOW! I do have to defend IE somewhat as both Brians are very good at what they do (obviously) and have recently hired other network engineers that I highly respect, such as Scott Morris & Petr Lapukhov.
Unfortunately, Cisco updated their lab exam which has delayed IEs Voice product release even more. Brian Dennis worked long and hard hour on Vol 1 workbook along with the development of the advanced tech classes and I have yet to see anyone give him any respect. I have been angry but I forgive. When Brian Dennis does release the updated material I know I will be pleased. My advice to IE is to come up with a more robust customer service strategy. To end this, I will also give my respects to Petr Lapukhov. Even though he doesnt respond to my damn emails I learn from him daily and its just too bad hes not on IPExperts team. Oh and Scott, you should not have left. You Pirate! ;o)
This displays the class and quality of IPExpert. IE strictly spams Groupstudy and NEVER hits completion dates. They just want to make a buck and don’t care about customers. Brian Dennis cares so little he is not even trying to defend their actions or offer to refund customers that they have held back. I will NEVER consider IE again and will ensure that EVERYONE I know hears about this. IE now has a non repairable reputation.
This displays the class and quality of IPExpert. IE strictly spams Groupstudy and NEVER hits completion dates. They just want to make a buck and don’t care about customers. Brian Dennis cares so little he is not even trying to defend their actions or offer to refund customers that they have held back. I will NEVER consider IE again and will ensure that EVERYONE I know hears about this. IE now has a non repairable reputation.
I have had similar issues to some with the boot camp dates being changed without notice. I actually notified them that the date was changed as it was not available on the website any longer. I have seen posts on forums and message boards about release dates which have come and gone. I don’t understand what is going on as their R & S products are receiving regular updates just nothing on the Voice track.
I have had similar issues to some with the boot camp dates being changed without notice. I actually notified them that the date was changed as it was not available on the website any longer. I have seen posts on forums and message boards about release dates which have come and gone. I don’t understand what is going on as their R & S products are receiving regular updates just nothing on the Voice track.
Gang – We’re getting all of your emails and will respond Monday to all of you. To some of the posters (comments here) – I’ve had to delete some of your posts (unapproved) due to language – Although I totally understand what IE (well, actually Anthony Sequeria) did / said was completely unacceptable – name calling and public bashing won’t be permitted on our blog. Please tone it down a bit – no cursing or threats, please! Also – unfortunately – we can’t offer the same deal on their (IE’s) other tracks (yes, believe it or not – we’ve had several people ask!). We’re simply trying to ensure that IE’s stranded VOICE customers get some (QUALITY) training prior to their lab date (lab blueprint change). Thanks for understanding – now let’s all enjoy the rest of the weekend!
- Wayne
Gang – We’re getting all of your emails and will respond Monday to all of you. To some of the posters (comments here) – I’ve had to delete some of your posts (unapproved) due to language – Although I totally understand what IE (well, actually Anthony Sequeria) did / said was completely unacceptable – name calling and public bashing won’t be permitted on our blog. Please tone it down a bit – no cursing or threats, please! Also – unfortunately – we can’t offer the same deal on their (IE’s) other tracks (yes, believe it or not – we’ve had several people ask!). We’re simply trying to ensure that IE’s stranded VOICE customers get some (QUALITY) training prior to their lab date (lab blueprint change). Thanks for understanding – now let’s all enjoy the rest of the weekend!
- Wayne
Let me share my story. I personally very serious about getting my voice ccie number. I decided to study hard and get the most from both worlds – Ipexpert and internetworkexpert. I ordered voice bootcamp from ipexpert and voicebootcamp + workbooks bundle from internetworkexpert. Voice bootcamp in Ohio went very smoothly , all was great no complaints at all, only thanks. But that not the case about internetworkexpert. They cancel my first bootcamp in NY (woha) , rescheduled it to Dallas (airtickets + hotel + car on me, bump) . Than they cancel it in Dallas and rescheduled to Reno ((airtickets on me). After all they cancel bootcamp in Reno and promised to get a refund. :( Not good at all. Workbook #2 not updated :( I want to save money , but I was loose money, dont repeat my mistake. Morst important I losed time :(
Let me share my story. I personally very serious about getting my voice ccie number. I decided to study hard and get the most from both worlds – Ipexpert and internetworkexpert. I ordered voice bootcamp from ipexpert and voicebootcamp + workbooks bundle from internetworkexpert. Voice bootcamp in Ohio went very smoothly , all was great no complaints at all, only thanks. But that not the case about internetworkexpert. They cancel my first bootcamp in NY (woha) , rescheduled it to Dallas (airtickets + hotel + car on me, bump) . Than they cancel it in Dallas and rescheduled to Reno ((airtickets on me). After all they cancel bootcamp in Reno and promised to get a refund. :( Not good at all. Workbook #2 not updated :( I want to save money , but I was loose money, dont repeat my mistake. Morst important I losed time :(
All I can say is that Ipexpert really cares about the success of the CCIE community. This shows who the expert really is. Once again, this is proof that Ipexpert knows how to hire quality talent and show professionalism. InternetworkExpert hires a dirt bag that doesn’t care about their customers and tells them to take their business somewhere else. If IE keeps Anthony around they are definitely going to lose more ground to Ipexpert. Brian, take the hint and dis-associate IE from Anthony Sequera!!!!!
All I can say is that Ipexpert really cares about the success of the CCIE community. This shows who the expert really is. Once again, this is proof that Ipexpert knows how to hire quality talent and show professionalism. InternetworkExpert hires a dirt bag that doesn’t care about their customers and tells them to take their business somewhere else. If IE keeps Anthony around they are definitely going to lose more ground to Ipexpert. Brian, take the hint and dis-associate IE from Anthony Sequera!!!!!
Wow – I was wondering how long this would take to rear it’s ugly head!!!
Customer service – more like customer NO service.
Internetworkexpert cut me off from materials that I had already ordered and
prepaid for untreleased items because they “said I was affiliated with a
competitor”
Interesting since that is not true and I actually worked for Internetworkexpert
doing some beta testing a few years back. In the interest of fairness, I also
did beta testing for CCBootcamp and IP Expert in the past as well.
I have been TRYING to get a response from Brian D., sent over 10 emails and
sent their “customer advocate team” emails as well. I even got them on their
live chat and was told that “they could not talk to me”.
\
Larry H.
CCIE #12203
Wow – I was wondering how long this would take to rear it’s ugly head!!!
Customer service – more like customer NO service.
Internetworkexpert cut me off from materials that I had already ordered and
prepaid for untreleased items because they “said I was affiliated with a
competitor”
Interesting since that is not true and I actually worked for Internetworkexpert
doing some beta testing a few years back. In the interest of fairness, I also
did beta testing for CCBootcamp and IP Expert in the past as well.
I have been TRYING to get a response from Brian D., sent over 10 emails and
sent their “customer advocate team” emails as well. I even got them on their
live chat and was told that “they could not talk to me”.
\
Larry H.
CCIE #12203
well,
As both an IE and an IPexpert kind of guy i am pleased with what Anthony said – you have to really care about your clients to tell them that you cannot provide them with what they paid for.
As someone who worked for almost 5 years in customer service (i worked for an ISP in Israel) this is something i would always say to my clients – when someone is not getting is money’s worth he should know about it – especially if possible from the company he paid to get said service.
Anyway keep in mind – as someone who saw the full extent of both the IPexpert and the IE R&S and SP and Voice offerings – both have a lot to offer and if possible i still would consider both (why choose one over the other when there is an option of choosing both).
I would agree on this – as for the Voice track – IE really made a very very very large “booboo” here and now they are paying for it….
:-)
just my 2 cents.
Shai L.
well,
As both an IE and an IPexpert kind of guy i am pleased with what Anthony said – you have to really care about your clients to tell them that you cannot provide them with what they paid for.
As someone who worked for almost 5 years in customer service (i worked for an ISP in Israel) this is something i would always say to my clients – when someone is not getting is money’s worth he should know about it – especially if possible from the company he paid to get said service.
Anyway keep in mind – as someone who saw the full extent of both the IPexpert and the IE R&S and SP and Voice offerings – both have a lot to offer and if possible i still would consider both (why choose one over the other when there is an option of choosing both).
I would agree on this – as for the Voice track – IE really made a very very very large “booboo” here and now they are paying for it….
:-)
just my 2 cents.
Shai L.
Here is yet another example of WHY IPexpert is the greatest Cisco training company in the world. In today’s economic condition we have a company that is feeling the crunch just as much as us consumers and yet they continue to put us first. If this type of attitude mixed with actions don’t promote customer loyalty I don’t know what will. Wayne and Matt once again you guys prove how awesome you are. Semper Fi.
Amp
Here is yet another example of WHY IPexpert is the greatest Cisco training company in the world. In today’s economic condition we have a company that is feeling the crunch just as much as us consumers and yet they continue to put us first. If this type of attitude mixed with actions don’t promote customer loyalty I don’t know what will. Wayne and Matt once again you guys prove how awesome you are. Semper Fi.
Amp
I have bought sessions from Internetwork Expert and purchased their workbooks, but I am sorry to say the I’m very disappointed. There are many errors in the workbooks, not just typos, which leaves me having to create tasks and scenarios in my head.
I have bought sessions from Internetwork Expert and purchased their workbooks, but I am sorry to say the I’m very disappointed. There are many errors in the workbooks, not just typos, which leaves me having to create tasks and scenarios in my head.
Well,
I am in the same boat and I really am not quite sure what would’ve prompted Anthony’s response. IE seems to have a great idea about the product, however training is as much about customer care as it is about product in my opinion and the product has been delayed quite a bit. I woudl be very gratefull to people that are patiently waiting for months and would definitely not pretend I would not care if they leave, but that is just me.
I would be very grateful if I am allowed to take advantage of Matt’s offer. Do I need to email a copy of my receipt or just posting her would be enough?
Thanks,
Stan
Well,
I am in the same boat and I really am not quite sure what would’ve prompted Anthony’s response. IE seems to have a great idea about the product, however training is as much about customer care as it is about product in my opinion and the product has been delayed quite a bit. I woudl be very gratefull to people that are patiently waiting for months and would definitely not pretend I would not care if they leave, but that is just me.
I would be very grateful if I am allowed to take advantage of Matt’s offer. Do I need to email a copy of my receipt or just posting her would be enough?
Thanks,
Stan
i just read mr anthony sequoiara comment from internetworkexpert and can not believe how terrible he acts. internetworkexpert has a great place in ccie study but now they hire a man that does not care. they will lose my service and business.
i just read mr anthony sequoiara comment from internetworkexpert and can not believe how terrible he acts. internetworkexpert has a great place in ccie study but now they hire a man that does not care. they will lose my service and business.
Anthony sounds like a real winner. It won’t be long until Brian Dennis fires him.
Anthony sounds like a real winner. It won’t be long until Brian Dennis fires him.
wow that’s what I call customer service. I am sure Matt took advantage of the mishap but that’s perfectly legal. If IE didn’t slip the way they did and Anthony didn’t write the way he did, I am sure Matt wouldn’t have this opportunity. I have NEVER worked with IPX material but I am excited about the customer service. I hope it is same for the customers once they are done “paying”. Great job guys (coming from a true IE guy)
wow that’s what I call customer service. I am sure Matt took advantage of the mishap but that’s perfectly legal. If IE didn’t slip the way they did and Anthony didn’t write the way he did, I am sure Matt wouldn’t have this opportunity. I have NEVER worked with IPX material but I am excited about the customer service. I hope it is same for the customers once they are done “paying”. Great job guys (coming from a true IE guy)
That’s truly a bad representative move Anthony did! I’ve been on the verge of choosing IE as my CCIE training company. I’m such happy I chose IPExpert!
The affliction about IE are rising or do I have a wrong impression?
That’s truly a bad representative move Anthony did! I’ve been on the verge of choosing IE as my CCIE training company. I’m such happy I chose IPExpert!
The affliction about IE are rising or do I have a wrong impression?
I’m done with IE. They really don’t care about there customers. This is BS.
I’m done with IE. They really don’t care about there customers. This is BS.